This Privacy Policy explains how Porto Explorer processes personal data in connection with its website, bookings, and guided culinary and market tours.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
We may process identification and contact details, booking and payment information, group size, preferred dates, language preferences, dietary information, meeting-point details, and communications related to the requested tour. We may also process limited technical data such as device, browser, and usage information when you use the website.
We receive data from website forms, email, phone calls, and other direct communications. We also obtain information from payment-related records, booking confirmations, and technical logs generated when the website is used.
The website may use essential cookies to support core functions, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You can block or delete cookies through your browser settings. If the browser is set to reject cookies, some website functions may not operate as intended. Where a cookie preference tool is available, it should be used to manage non-essential cookies.
Depending on your location and the processing involved, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal data. You may also be able to request a copy of data you provided in a structured format where this is legally available.
To exercise your rights, use the contact details in this policy and describe the request clearly. We may ask for information needed to verify your identity and to locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where required by law.
We keep personal data only for as long as needed for the relevant purpose, including booking administration, payment handling, customer support, legal compliance, and record-keeping. When data is no longer needed, it is deleted, anonymized, or archived where retention is required by law or for legitimate business records.
We may update this Privacy Policy from time to time to reflect changes in our services, processing activities, or legal requirements. The revised version will apply from the date it is made available on the website, unless a different effective date is stated.
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary and language preferences, coordinate route and tasting arrangements, process payments, provide the guided experience, handle customer support, maintain records, improve website performance, and comply with legal obligations.
We may share personal data with payment processors, booking and communications providers, website hosting and technical support services, and other operational partners that help us run the business. These parties act under instructions or contractual terms appropriate to their role and may not use the data for their own unrelated purposes.
We may disclose personal data where required to comply with law, court orders, tax obligations, lawful requests from public authorities, or to protect our rights, users, or the security of the website and services.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering a contract, compliance with legal obligations, or our legitimate interests where those interests are not overridden by your rights and freedoms. Where required, we rely on consent for specific cookie or marketing-related processing.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in some cases, related processing carried out from Portugal.
Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability where applicable. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You may also lodge a complaint with the competent supervisory authority.
